Mar 21, 2014 17:36 pm - Posted by peter
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m_Club House La Palisse Hotel to better service delivery

The Club House ,La Palisse Hotel Nyandungu collaborated with Workforce Development Authority (WDA) to set up hands-on-skills delivery for competitiveness and better service delivery in the Hospitality sector and other services in general.

La Palisse is a 3 stars business hotel located at 1 km from the Kigali International Airport.

The partnership will enable WDA to provide expertise in the organization of the Hotel pre-opening process in general, set standards and Installation of the Hotel equipment, Identify qualified personnel, recruit new staff and train existing ones.

According to the General Manager of Club House La Palisse Hotels Roger Kalisa, the expansion of their services is a major reason behind seeking partnership with WDA so as to improve the existing standards and quality of services by skilled and professional staff.

According to the Director of WDA Didier Munezero, the partnership will also conduct Industrial Based Training (IBT), provide industrial attachment services and establish an accredited demand-driven training wing within Club La Palisse Hotel.

WDA is already conducting an Industrial Based Training in four hotels located in Gicumbi (Urumuli Hotle), Kayonza (East land Hotel), Karongi (Moriah Hill Hotel) and Musanze (Virunga Hotel) with a total of 479 trainees.

Beneficiaries are being trained in House Keeping and Front office operations, Food and Beverage services and Culinary Art.

Beyond training junior staff, the Director General of WDA Jerome Gasana said that better quality service will also be enhanced through training Hotel owners and Managers who oversee services provided.

WDA through its Hospitality training wing initiated a nation-wide hospitality training in the year 2009, where over 2,182 Hotel and Restaurant employees have since then been trained in technical skills and quality customer care service.

Gasana also encourages other hotels to think about enhancing competitiveness through provision of better quality services.

La Palisse staff will be provided with competitive skills through short term practical hands-on- technical skills.

Such training aims at addressing the existing skills gap within the hospitality industry.

Club House La Palisse has three hotels located in places including Kigali, Gashora and Nyamata Bugesera district.

Club House La Palisse Hotel to better service delivery, 9.0 out of 10 based on 1 rating

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