“Adding more alcohol to a drunken customer is not customer car.”
This was said by Eugene Kayiranga Muzuka the mayor of Huye district while meeting hotel and restaurant owners January 22, 2013.
The meeting that saw the turn up of Restaurant owners, hotels, bars and accommodation service providers was meant to improve customer care in Huye district.
Kayiranga told the participants that good customer care is not only attending to the customers’ needs in time but also to know when to stop serving liquor to the customers who are drunk.
The mayor gave an example of one resto-bar in Huye where university students are seen in the morning leaving the bar with alcohol bottles.
“Actually this is not customer care but a crime. If a customer has had enough to drink, find a way getting him to go home instead of giving more.”
He advises that such an act might make one become a regular customer of the bar in addition to bringing other customers.
Participants were also advised to bring the bill alongside the items ordered by the customers to avoid cases of some customers who might ask for a lot of drinks and fail to pay.