On January 11, the taskforce conducted an inspection in places such as hotels, supermarkets and banks to evaluate the customer care and service delivery. The inspection which reviewed that more than 20 hotels in Kigali do not meet the required standards, follows the urge from Rwanda’s prime Minister Pierre Damien Habumuremyi, this January

Dr. Pierre Damien Habumuremyi, has urged hoteliers to implement changes that will ensure good standards customer care and improve of what was criticized by the taskforce setup by his office to monitor the performance This was revealed during the meeting held on January 3, 2012,  where Habumuremyi warned that hotels that will fail to improve the